Refund policy

We do not offer refunds. All sales are final. However, we understand that sometimes issues occur, and we are committed to ensuring your satisfaction through our replacement policy.

Eligible for Replacement:

  • Damaged items received
  • Defective products
  • Wrong item delivered

Replacement Process:

  • Contact us within 7 days of delivery
  • Provide order number and clear photos of the issue
  • Our team will verify and approve replacement
  • Replacement will be shipped at no additional cost

Conditions:

  • Items must be unused and in original packaging with tags
  • Replacement subject to stock availability
  • If replacement is unavailable, store credit will be issued

Not Eligible:

  • Change of mind
  • Incorrect size/color selected by customer
  • Items damaged due to misuse

    Important: Replacement Timeline & Wallet Credit

    If a product is not replaced within 7 days after the return is initiated, the amount will be automatically added to your Shopify wallet within 10 days. You can use this wallet credit for your next shopping with us at no additional cost.

Contact Us: For replacement requests, email us at [your-email@kavyastore.com] or WhatsApp [your number]